Refund Policy
Lhalhalha
Effective Date: May 7, 2025
Our Commitment to Satisfaction
At Lhalhalha, we strive to deliver high-quality services that meet your expectations, including content idea generation, video editing, SEO optimization, and behind-the-scenes management for platforms like YouTube, X, and others. We understand that there may be instances where you are not fully satisfied with our services, and we are committed to addressing your concerns fairly. This Refund Policy outlines the conditions under which refunds may be requested and processed.
General Refund Conditions
1. Eligibility for Refunds: Refunds are considered on a case-by-case basis and are not guaranteed. To be eligible for a refund, you must meet the following criteria:
- You must request a refund within 7 days of receiving the final deliverable (e.g., edited video, optimized metadata, or other completed service).
- You must provide a detailed explanation of why the service did not meet your expectations, including specific issues with the deliverable.
- The service must not have been used or published (e.g., the edited video or optimized content must not have been uploaded to YouTube, X, or any other platform).
2. Non-Refundable Services: Certain services are non-refundable, including but not limited to:
- Services that have already been completed and delivered as per the agreed-upon scope of work.
- Custom projects where significant work has been completed (e.g., extensive video editing or SEO research tailored to your specifications).
- Services where you have approved the deliverable or failed to provide feedback within the agreed-upon revision period.
3. Partial Refunds: In some cases, we may offer a partial refund at our discretion. This may apply if:
- The service was partially completed due to cancellation by you after work had begun.
- There was a minor issue with the deliverable that we were unable to resolve to your satisfaction, despite reasonable efforts.
Requesting a Refund
To request a refund, please follow these steps:
1. Contact us within 7 days of receiving the final deliverable by emailing info@lhalhalha.com.
2. Include the following information in your request:
- Your name and contact details.
- Details of the service purchased (e.g., project description, invoice number).
- A detailed explanation of the issue and why you are requesting a refund.
3. Our team will review your request and respond within 5 business days. We may ask for additional information or offer to revise the deliverable to address your concerns before processing a refund.
Processing Refunds
If your refund request is approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your payment provider, but we will initiate the refund within 10 business days of approval.
- Any transaction fees charged by payment processors (e.g., Stripe, PayPal) are non-refundable and will be deducted from the refund amount.
Cancellations
If you wish to cancel a project before work has begun, you may be eligible for a full refund, minus any transaction fees. Cancellations after work has started may be eligible for a partial refund, depending on the progress of the project. To cancel a project, please contact us at info@lhalhalha.com as soon as possible.
Exceptions
We reserve the right to deny a refund if:
- The refund request is made after the 7-day window.
- The service has been used, published, or distributed in any form.
- The dissatisfaction is due to factors outside our control, such as changes in platform algorithms, audience response, or your failure to provide necessary materials or feedback.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to us:
Website: www.lhalhalha.com
Email: info@lhalhalha.com